Account Specialist, Customer Service
Job Summary
iRhythm Technologies, an innovative cardiology medical device and service company, is working to combine a novel device, analysis method, and business model together to create a new approach to cardiac rhythm monitoring. iRhythm is looking for an Account Specialist within our Customer Service team with previous customer service experience preferably at a medical device or medical service company. This exciting role demands commitment to world class service, and experience in a multitasking role is preferred.
Location
Lincolnshire, IL
Responsibilities
This position requires regular interaction with customers, colleagues and management. Responsibilities and daily tasks may include, but are not limited to:
- Contact new accounts to gather all pertinent information for setup in a timely manner
- Gain perspective on new accounts and their needs to make sure they receive all appropriate services offered
- Develop and maintain expert knowledge of Zio® Reports, SalesForce.com (SFDC), and new account enrollment processes
- Manage time based on in-service dates and other timelines provided
- Ship initial product to accounts to arrive appropriately
- Follow up with new accounts during their first thirty days of implementation
- Communicate with the sales team on status of account setup
- Manage daily work load through Salesforce.com reports
- Recognize, document and alert Regional Sales Managers and Clinical Operations Directors of trends in customer setup
- Recommend process improvements
Required Qualifications
- 1-2 years Customer Service experience
- High School Diploma or General Education Degree (GED)
- Microsoft Office skills - Outlook, Word, Excel, PowerPoint
- Must be flexible, adapt quickly and positively to change, and able to handle fast-paced growth environment
- Effectively manage one's time to ensure that work is completed efficiently
- Demonstrated provision of great customer service via phone, e-mail or web site modalities
- Demonstrated commitment to helping people and resolving issues including those that require independent thinking and sound judgment skills not covered specifically in manuals or procedures
- Strong commitment to quality and attention to detail
- Demonstrated patience and professionalism in stressful situations
Desired/Preferred Qualifications
- 1-2 years prior experience in a service-related industry or the medical field
- Associate’s or Bachelor’s Degree in a related field
- Experience in contributing to the development of new medical products or services
- Experience with Customer Relationship Management programs like Salesforce.com
- Experience in a multitasking role
- Bilingual skills
Benefits/Compensation
This is a full-time position. We offer an excellent benefit and salary package.
FLSA Status
Non-exempt
Contact
This fast paced company is looking for the right candidate to join us at this exciting time in our development. Qualified candidates should submit their resume including salary requirements to openings@irhythmtech.com. Due to the volume of applications we receive, we will only respond to those people whom we intend to interview.
iRhythm Technologies, Inc. is an Equal Opportunity Employer (M/F/V/D)