IT Help Desk Technician
Job Summary
iRhythm Technologies, an innovative cardiology medical device and service company, is working to combine a novel device, analysis method, and business model together to create a new approach to cardiac rhythm monitoring. iRhythm is looking for a part-time IT Help Desk Technician to assist with investigating and resolving software and hardware problems for the company’s computer users.
Location
Lincolnshire, IL
Reports To
IT Operations Manager
Responsibilities
- Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
- Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error.
- Determines whether problem is caused by hardware such as modem, printer, cables, or telephone.
- Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff.
- Logs and tracks calls using problem management database, and maintains history records and related problem documentation.
- Analyzes and evaluates incident reports and makes recommendations to reduce help line incident rate.
- Calls software and hardware vendors to request service regarding defective products.
- Installs personal computers, software, and peripheral equipment.
Other Responsibilities
- Employee account activations/terminations. Creates/disables employee system accounts, trains user on how to log onto all iRhythm systems, and how to change default passwords.
- Troubleshoots and resolves basic telephony problems.
- Generates monthly ACD reports.
- Helps to manage and track IT assets.
- Prepares quarterly Patch Arrhythmia Summary reports for accounts.
- Handles ad hoc Patch Arrhythmia Summary report requests.
Required Qualifications
- College degree in related field or minimum of six months to a year work experience in IT
- Demonstrated ability to install, upgrade, and perform maintenance on user workstations.
- Knowledge and hands-on experience with all Microsoft operating systems, Active Directory and applications.
- Knowledge of CardioComm GEMS software a plus.
- Knowledge of ShoreTel Telephony systems a plus.
- Advanced knowledge of Microsoft Excel a plus.
- Knowledge of Linux, Microsoft, A+, Cisco certifications a plus
Benefits/Compensation
This is a part-time position. We offer an excellent benefit and salary package.
FLSA Status
Non-exempt
Contact
This fast paced company is looking for the right candidate to join us at this exciting time in our development. Qualified candidates should submit their resume including salary requirements to openings@irhythmtech.com. Due to the volume of applications we receive, we will only respond to those people whom we intend to interview.
iRhythm Technologies, Inc. is an Equal Opportunity Employer (M/F/V/D)