The iRhythm National Clinical Center (iNCC) is an Independent Diagnostic Testing Facility (IDTF) dedicated to providing world-class service. As an IDTF, we adhere to Medicare Independent Diagnostic Performance Standards. These standards can be found in their entirety (42 C.F.R. section 410.33) at http://www.cms.gov/MedicareProviderSupEnroll/Downloads/Independentdiagnostictestingfacility.pdf.
Led by a management team with more than 40 years in ambulatory cardiac monitoring, the iNCC provides diagnostic testing by experienced Certified Cardiographic Technicians (CCT). The Clinical Center also manages physician and patient enrollments, clinical reports, inventory control and reimbursement consultations. Located in the northern suburbs of Chicago, Illinois, the iNCC operates 24 hours a day, 7 days a week and offers translation services in more than 170 languages.
Another part of our dedication to excellence is our investment in sophisticated information technology infrastructure to support our customers. Our IT systems are fully supported by software engineers dedicated to ensuring the highest-quality customer experience. Our process offers physicians and their staff an easy way to help provide care for their patients including:
- Multiple options for enrolling patients: web, phone or fax
- Notifications based on individual physician-specific criteria
- Simple, intuitive patient reports
- Device training for patients and staff
- A paperless patient reporting system
iNCC drives continuous clinical quality improvements related to patient care, customer service support, device improvement and patient and customer satisfaction.
Customer Service Advocates are available to handle device and supply orders and any questions or issues about our service.