COVID-19 Update Center

WE’RE COMMITTED TO YOU

Our priority during this time of uncertainty is to ensure physicians have the tools they need to take care of their patients — and that patients have access to the highest quality of care. To make this possible, we have made the option for Home Enrollment available to all clinicians, which means their patients can now have access to monitoring right from their homes, without having to visit a clinic or hospital. And physicians can have timely access to patients’ reports. To activate home enrollment, contact us.

Patients can now receive and apply Zio monitors right from their homes.

CONTACT US TO ENABLE HOME ENROLLMENT

For clinicians
For patients

A letter from our CEO

Dear Clinicians, 

Thank you for being on the frontlines of this pandemic. We deeply appreciate your efforts, and we want to help.

We know that patients with cardiovascular diseases are among those most at risk from the virus, with significantly higher fatality rates. So, we are expanding the Home Enrollment program of Zio AT and Zio XT...
to all healthcare providers and their patients – to ensure your patients get access to care during these challenging times.

Together we can bridge physical divides, overcome resource constraints, and help you deliver the necessary cardiac care to your patients.

What is Home Enrollment and how does it work?

Through our Home Enrollment program, upon your order we ship a Zio monitor directly to your patients. Patients receive very simple instructions to apply the patch at home, which eliminates the need for a clinic visit for patching or to return the monitor at the end of the wear period. Home Enrollment also eliminates staff exposure to cleaning or reusing returned monitors that may have been exposed to viruses or other pathogens.

Zio monitors require zero patient manipulations during the monitor period, and can be worn during typical activity like showering, sleeping, and moderate exercise. We work directly with patients to help answer any questions about their monitoring experience, and offer 24/7 customer and patient support. You can access and interpret patient reports from your computer or mobile device using ZioSuite.com – which helps you streamline workflows.

How to offer Home Enrollment

Getting started is easy. Contact us today.

Help us help you

We know this is mission critical care as millions of cardiology patients are not able to leave their homes. We also know some patients will be asked to stay home, to allow providers to prepare for acute-care needs. They are all seeking answers to give them peace of mind and control of their health. We’d love to hear from you about other ways we might be able to help support you and your patients. If you have ideas or questions, please share them with us here.

Thank you for putting patients first and caring for those who can’t care for themselves.

Stay well,

Kevin M. King

How do I activate Home Enrollment?

Activating Home Enrollment is easy, and won’t take long at all. Simply contact us to sign up. If you have additional questions, check out the FAQs or contact us.

Read home enrollment FAQs

How does it work?

covid-doctor-diagram-desktop

How does it work?

covid-patient-diagram-mobile
Activate Home Enrollment today. 
Home Enrollment patient compliance and performance on par with in-clinic application
 
Devices applied
in clinic
Applied by
patients at home
Mean wear duration (days)
12.5
12.1
Median wear duration (days)
13.8
13.7
Mean analyzable time
95.1%
95.4%
Median analyzable time
98.4%
98.4%
Mean age
75.2
74.3
Median age
74.0
73.0
ZIO EDUCATION WEBINAR SERIES
See how Spectrum Health is using telehealth to create a new path forward for cardiovascular care of AFib patients. Full webinar is now available for viewing.
See how a New York City medical center is thinking outside the box amid the chaos of COVID-19. Full webinar is now available for viewing.

Home Enrollment FAQs

A program that allows patients to receive and apply the Zio monitor at home, rather than the clinic.

  1. Eliminates patient exposure by reducing their visit to the clinic.
  2. Eliminates staff exposure to cleaning or re-using returned monitors that may have been exposed.
  3. Frees up staff resources to be used for response in other areas.
  4. Ensures patients who require ambulatory cardiac monitoring can continue to receive access to necessary monitoring.
  5. Zio monitors are all single-patient use. Patient contacting materials in the monitor are sourced from the US and final assembly is done in a US-based plant under controlled conditions.

Contact your local iRhythm representative or contact us.

Please allow 24 hours to process the Service Agreement; but often, it’s sooner.

No. iRhythm ships the monitors to patient’s home for them to self-apply. Post-wear, patients mail the device back to iRhythm using a pre-labelled box through USPS. You may track the device’s shipment and return status in ZioSuite.

In the Home Enrollment program, patients are sent the monitors for home application and clinics cannot bill for the hook up. Clinics can continue to bill for physician interpretation using CPT code: 0298T.

No, iRhythm’s data show that turn-around time for the final report is on-par with our in-clinic service.

Clinics register patients via iRhythm’s patient management web portal (ZioSuite.com or Zioreports.com).

iRhythm ships the monitor to a patient’s home; patients / caregivers apply the monitor themselves.

Once the clinic registers the patient on ZioSuite, iRhythm receives notification to ship the device to the patient. Patients will receive their monitors in 2-5 days after shipment. The device’s shipment and return status can be tracked in ZioSuite.

Yes. Instructions and support materials are included in each patient kit. Additionally, you may share this step-by-step instructional video with them.

Our expertly trained Customer Care team is available 24/7 for help at 888-693-2401.

Patients are also invited to join our Text Messaging program to receive helpful notifications and reminders during their monitoring period. Additionally, the MyZio app allows patients to track symptoms on their mobile phones and includes helpful content. Click here to learn more.

Yes, patient compliance rates remain high for Home Enrollment patients. Our data show that patients (age 65+) who self-applied the monitor had a mean-wear time of 12.1 days (vs. 12.5 days for in-clinic application), with 95.4% mean analyzable time (vs. 95.1% for in-clinic application).

For additional reference, in the recent mSToPS publication where all individuals self-applied the Zio monitor, the mean wear time per patch was 11.7 days, with 97.8% analyzable ECG data. (Steinhubl, S., et al. Effect of a Home-Based Wearable Continuous ECG Monitoring Patch on Detection of Undiagnosed Atrial Fibrillation: The mSToPS Randomized Clinical Trial. JAMA, 2018.)

We’re here for you.
Contact Customer Care 24/7
888-693-2401
What is Home Enrollment?

With Home Enrollment, you’ll receive the cardiac monitoring you need right from your home without having to visit a clinic or hospital. The monitor will be shipped to you, and you’ll apply the monitor yourself by following simple instructions. It’s easy. And of course, if you need additional assistance, our Customer Care is available 24/7 at 888-693-2401.

Read home enrollment FAQs

How does it work?

covid-patient-diagram-desktop-1

How does it work?

covid-doctor-diagram-mobile
How to apply a Zio monitor
telemedicine-video-still
Telemedicine

Home Enrollment FAQs

A program that allows patients to receive and apply the Zio monitor at home, rather than in the doctor’s office.

To provide support during the monitoring period, patients are invited to join our Text Messaging program. Our Text Messaging program will send helpful notifications and reminders to a patient's mobile phone. Additionally, the MyZio app is also available. The MyZio app allows patients to track symptoms on their mobile phones and includes helpful content. Click here to learn more.

The Zio monitor is a heart monitor that your doctor has prescribed to record your heartbeats, to learn more about your heart condition. Using the information collected, your doctor can make a diagnosis and create an effective treatment plan.

Once your doctor’s office registers you, iRhythm receives notification to ship the device. You will receive the monitor in 2-5 days after shipment.

The kit comes with:

  1. Zio patch monitor
  2. Patient Application Instructions booklet
  3. Skin Prep & Placement Kit
  4. Patient Instructions
  5. Button Press Log

Yes. You may apply it yourself or have a caregiver or family member assist you. Detailed, easy-to-follow instructions are included in the Zio box you receive or you can review this step-by-step video.

Our expertly trained Customer Care team will also call you to ensure that you have received the Zio monitor and review the instructions on how to apply the monitor.

Wear the Zio monitor for the time prescribed by your doctor.

Yes. While wearing the Zio monitor, you can shower and exercise.

When you feel a symptom, such as lightheadedness or palpitations, press the button in the middle of your Zio monitor. You may also record it in the Button Press Logbook or on www.myzio.com.

At the end of the wear period, remove your patch following the directions in the Button Press Logbook. Place your patch and Button Press Logbook in the pre-paid package and mail it back to iRhythm.

Our Customer Care team is available 24/7 and can reached at 888.693.2401.

We’re here for you.
Contact Customer Care 24/7
888-693-2401

CONTACT US FOR MORE INFORMATION