Provider FAQs

If you have questions please contact Zio
Customer Care at (888) 693-2401.
Applying the Zio monitor
How do I apply the Zio monitor?

This video offers easy you step by step instructions.

You can also download and print the Zio Start Guide.

Troubleshooting the Zio monitor
The chest area was prepped and the device was applied. When the Zio button was pressed, it flashed orange (rather than green) five times.

Press down on the adhesive wings for a moment so the device makes better contact with the skin. Then press the Zio button again to attempt activation. If the device does not activate (flash green) on the second attempt, please contact Customer Service at 1-888-693-2401.

I think I placed the Zio monitor in the wrong position, can I remove it and reposition it?

No, please do not reposition the Zio patch once it has been applied. If the Zio monitor is over the heart in a slight diagonal, the positioning should be acceptable. Call Customer Service at 1-888-693-2401 to check if the position will work. DO NOT attempt to reapply the Zio monitor.

The top level was peeled off, but there still seems to be a white label stuck to the wings of the Zio monitor.

The top label may have separated. Peel the remaining white labels from the center of the Zio monitor outward.

Compatible tests and treatments
Are there tests or treatments that are not compatible with the Zio monitor?

Yes. The following are not recommended during wear of the Zio monitor:

  1. Magnetic Field(s): Magnetic Resonance Imaging (MRI); MRI Technician; Any job where the patient may be exposed to a large magnetic field
  2. Neuromuscular Stimulators: Brain Stimulator; Neurostimulator; Spinal Stimulator; TENS Unit
  3. External cardioversion/defibrillation

NOTE: Data may not be interpretable during the time the stimulators are being used. Usage is at physician’s discretion.

Can the Zio monitor be left on a patient during cardiversion/defibrillation?

No, the Zio monitor should be removed if the patient requires cardioversion or defibrillation.

Which tests and treatments are okay to have while the patient is wearing the Zio monitor?

Wearing the Zio monitor will not interfere during the following:

  • Electrocardiogram (EKG)
  • Echocardiogram
  • Electron-beam Computed Tomography (EBCT)
  • Electroencephalogram (EEG)
  • Mammogram
  • Ultrasound
  • Nuclear Stress Test
  • X-RAY
  • Radiation
  • Computed Tomography (CAT Scan)
  • Positron Emissions Tomography (PET SCAN)

NOTE: The image of the Zio monitor may be visible if chest fields are being imaged.

Insurance and billing
How can my patients determine if their insurance covers Zio?

iRhythm is committed to ensuring Zio system accessibility to every patient for whom a physician believes the monitor is medically necessary. Although insurance coverage for the Zio system is provided for approximately 290 million lives, iRhythm remains an out-of-network provider for some patients. Direct your patients to the Patient Insurance and Billing page for more information.

Where can I download patient reports?

ZioSuite.com is the place you can register as a new provider and login to download your patient reports.

Additional online resources
We're here for you. Call 1-888-693-2401 or contact us online.
ZioSuite is our patient management portal built for efficiency. It allows you to enroll and manage patients, and interpret reports with ease.
Online resources for patients to help them get started with Zio.
Information for your patients about insurance coverage.
Learn about billing and reimbursement with Zio.

Have a question?