Provider FAQs
Customer Care at (888) 693-2401.
This video offers easy you step by step instructions.
You can also download and print the Zio Start Guide.
Press down on the adhesive wings for a moment so the device makes better contact with the skin. Then press the Zio button again to attempt activation. If the device does not activate (flash green) on the second attempt, please contact Customer Service at 1-888-693-2401.
No, please do not reposition the Zio patch once it has been applied. If the Zio monitor is over the heart in a slight diagonal, the positioning should be acceptable. Call Customer Service at 1-888-693-2401 to check if the position will work. DO NOT attempt to reapply the Zio monitor.
The top label may have separated. Peel the remaining white labels from the center of the Zio monitor outward.
Yes. The following are not recommended during wear of the Zio monitor:
- Magnetic Field(s): Magnetic Resonance Imaging (MRI); MRI Technician; Any job where the patient may be exposed to a large magnetic field
- Neuromuscular Stimulators: Brain Stimulator; Neurostimulator; Spinal Stimulator; TENS Unit
- External cardioversion/defibrillation
NOTE: Data may not be interpretable during the time the stimulators are being used. Usage is at physician’s discretion.
No, the Zio monitor should be removed if the patient requires cardioversion or defibrillation.
Wearing the Zio monitor will not interfere during the following:
- Electrocardiogram (EKG)
- Echocardiogram
- Electron-beam Computed Tomography (EBCT)
- Electroencephalogram (EEG)
- Mammogram
- Ultrasound
- Nuclear Stress Test
- X-RAY
- Radiation
- Computed Tomography (CAT Scan)
- Positron Emissions Tomography (PET SCAN)
NOTE: The image of the Zio monitor may be visible if chest fields are being imaged.
iRhythm is committed to ensuring Zio system accessibility to every patient for whom a physician believes the monitor is medically necessary. Although insurance coverage for the Zio system is provided for approximately 290 million lives, iRhythm remains an out-of-network provider for some patients. Direct your patients to the Patient Insurance and Billing page for more information.
ZioSuite.com is the place you can register as a new provider and login to download your patient reports.