FAQs

Why is my monitor flashing orange?

You should not see any lights while wearing the device. If you see a flashing orange light, it means that the monitor is not attached well to your skin. Massage the wings for three to five minutes. This will help the adhesive stick to your skin better. If your monitor continues to flash or the device falls off, call Customer Care at 888-693-2401.

Why is my skin irritated?

Skin irritation or itching is normal. If you have severe irritation or itching, or if hives or blisters develop, please call Customer Care at 888-693-2401.

GENERAL INFORMATION

What Should I Do During My Wear Period?

For the first 24 hours post application, please avoid getting the Zio monitor wet in the shower or by excessive sweating during exercise. After that, feel free to carry on with regular activities. Wear the Zio monitor according to your physician prescribed wear time, but no longer than 14 days. The Zio monitor is recording and storing every heartbeat while you are wearing it. Your physician uses this data, analyzed by iRhythm, to determine a proper course of action for your care. While working properly, the monitor will not flash or make any sound. If you have any questions about the monitor, please call iRhythm Customer Service at 888-693-2401.

How do I apply the Zio monitor?

This video will guide you through step by step instructions for applying the monitor. For the first 24 hours post application, please avoid getting the Zio monitor wet in the shower or by excessive sweating during exercise. After that, feel free to carry on with regular activities. Wear the Zio monitor according to your physician prescribed wear time, but no longer than 14 days. The Zio monitor is recording and storing every heartbeat while you are wearing it. Your physician uses this data, analyzed by iRhythm, to determine a proper course of action for your care. While working properly, the monitor will not flash or make any sound. If you have any questions about the monitor, please call iRhythm Customer Service at 888-693-2401.

How Do I Record A Symptom?

The Zio monitor is designed to record every heartbeat. While the Button Press Log is useful, pressing the button indicates that you felt symptoms at that time. Pressing the button on the Zio monitor when you feel a symptom is important, but the Zio monitor records every heartbeat whether you press the button or not. While recording the Zio monitor will not flash or make any sound. You can ensure it is active and recording by holding down on the button for 10 seconds. A green light will flash indicating it is working, and don’t worry, this won’t be recorded as a symptom.

What if I am traveling with my monitor?

There is a Security Screening Statement included in your Patient Instructions & Button Press Log booklet. Please present the Statement at your security checkpoint, or show relevant security officials the following: 

SECURITY SCREENING STATEMENT:

This person is wearing an iRhythm Zio® XT Patch prescribed by their physician. This device is currently adhered to the patient’s chest and is monitoring their heart. It can only be removed under the direction of their physician. If you have any questions, please contact the iRhythm Clinical Center anytime at 1.888.693.2401.

Does my monitor use WiFi or Bluetooth technology?

The Zio XT device does NOT include Bluetooth or WiFi capabilities within the design. If proof of design is required by your employer or similar authority, or if you require additional device specifications, warnings or precautions, please email us at support@irhythmtech.com

 

TROUBLESHOOTING THE ZIO MONITOR

Who do I call if I have questions?

Call iRhythm Customer Service at 888-693-2401.

Is My Monitor Working?

When the monitor was applied to your chest, the staff at your physician’s office made sure that the monitor was working correctly. While working properly, the monitor will not flash or make any sound.

If you see the Zio monitor flashing orange, it means that the monitor is not attached well to your skin. It does not mean there is a problem with your heart. Press evenly on the clear wings of the monitor for 5 minutes. If the flashing persists, or if the monitor has fallen off, please call iRhythm Customer Service at 888-693-2401.

During wear it is normal for the monitor to move slightly from its original position, a blue gel becoming visible under the wings and the wings appearing cloudy. It is also normal for skin irritation and/or itching while wearing the Zio monitor. If you have severe irritation or itching, or if hives or blisters develop, please call iRhythm Customer Service at 888-693-2401.

Can I Shower With My Monitor?

The Zio monitor is water resistant, but not water proof. You can shower while wearing the Zio monitor and even take a bath, but please keep the Zio monitor above the bath water. Keep showers brief and try to keep soaps and lotions away from the Zio monitor. You should not go swimming or submerge the Zio monitor in water. Excessive sweat can cause the monitor to slide, become loose, fall off and generally shorten wear time.

What If My Monitor Comes Loose?

The Zio monitor may move slightly from its original position. A blue gel may become visible under the wings of the monitor. Press on the loose wings to secure. If the monitor is flashing orange, call iRhythm Customer Service at 888-693-2401.

 

COMPATIBLE TESTS AND TREATMENTS

What medical tests can I have while wearing my monitor?

The following medical procedures will not interfere with the Zio monitor:

  • Electrocardiogram (EKG)
  • Echocardiogram
  • Electron-beam Computed Tomography (EBCT)
  • Electroencephalogram (EEG)
  • Mammogram
  • Ultrasound
  • Nuclear Stress Test
  • X-RAY
  • Radiation
  • Computed Tomography (CAT Scan)
  • Positron Emissions Tomography (PET SCAN)

It is not recommended you wear the Zio monitor for the following procedures:

  • Magnetic Resonance Imaging (MRI), any job that exposes you to a large magnetic field
  • Neuromuscular Stimulators: Brain Stimulator; Neurostimulator; Spinal Stimulator; TENS Unit
  • External cardioversion/defibrillation

How Does Zio Transmit my Data?

The Zio XT monitor is a device that records your heartbeat data. All electronic health data are stored on the device itself. If you are asked about the data security of your device, please refer to the Security Screening Statement in your Patient Instructions and Button Press Log.

iRhythm is committed to the highest standards of data quality and security. iRhythm Technologies, Inc. uses industry best practices that ensure security, integrity and availability of data. We develop and maintain all proprietary software and manage our systems and associated security, and we are dedicated to adherence to the latest HIPAA requirements and exceeding expectations with respect to protected health information privacy and security.

As participants in your health care, we are committed to maintaining the privacy of your Protected Health Information (PHI) as directed by applicable federal and state law. Our full Notice of Privacy Practices, found at irhythmtech.com/content/privacy, describes our privacy practices, our legal duties and your rights concerning your PHI.

 

END OF WEAR

What Do I Do With My Monitor After Wear?

At the end of the time your doctor instructed you to wear the Zio monitor it’s very important for you to send it to iRhythm Technologies the day you remove the monitor so we can analyze your heart activity recorded by the monitor and provide the doctor your comprehensive Zio report. First, follow the monitor removal directions in your Patient Instructions and Button Press Log booklet. Then, simply place the Zio monitor in the convenient postage pre-paid return box, and mail it at the Post Office, drop it in a United States Postal System (blue) mailbox or give it to your mail carrier. The return address is already printed on the box. Please be sure to use the blue sticker included in the box to seal the box shut before sending it back to iRhythm.

Do I Need To Send Back My Monitor?

To provide your doctor with your comprehensive report, your Zio monitor must be returned to iRhythm.

When will my report be ready?

Once iRhythm receives your monitor, it can take between 3-5 days to generate the report. However, the time it takes for your doctor to interpret your findings is highly variable based on their schedule and workload.

 

INSURANCE AND BILLING

How much is this going to cost me?

iRhythm is here to help you afford the care you deserve.

Depending on your medical insurance plan and factors such as your deductible status, there may be a cost to you for the Zio system. Please refer to our Insurance and Billing page to learn more about your possible costs.

Is There Anything Else I Should Know?

Please refer to the following page for additional information: Zio XT warnings and precautions.

Now, with Zio by iRhythm, you can combine innovative cardiac analysis and a simplified patient experience. A shorter path to what you and your patient both need — answers.